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New years are wonderful because they give us the ability to improve, to learn from our experience and then start over and do better. There is plenty of room for improvement in how many organizations serve their customers. And there are substantial benefits for those that do. The good news is you don’t need to spend a lot of money to start making improvements in your customer service. Here are five suggestions to get you started. … Read more

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jewelry1Jewelry is known to be a popular gifting option for loved ones. Whether it’s for their birthday, an anniversary, Christmas, or even Valentine’s Day, a piece of jewelry says it all. However, the less exciting part about buying or receiving jewelry is worrying about what could happen to it. That’s why there’s insurance jewelry, to make sure that if something does happen to your favorite piece of jewelry, you can have it fixed or replaced.

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The National Hurricane Center’s declaration that Sandy became a “post–tropical storm” just before it made landfall, provided cost savings to homeowners along the northeast coast. Although Sandy was designated a hurricane for the majority of time it traveled up the coast, it failed to sustain hurricane-force winds at landfall, so it was officially a tropical storm. … Read more

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Since Florida is one of only a few workers’ compensation administered pricing states in the nation, rate changes approved by the Office of Insurance Regulation (OIR) have an immediate impact on the majority of businesses operating in the state. Rate changes are effective January 1st of every year, and since the legislative reform in 2003, Florida saw average rate decreases every year through 2010. January 1, 2013 will mark the third consecutive year of workers’ compensation rate increases. … Read more

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Holiday StressEver wonder why so many people get colds or flus in January and February? As the days grow shorter and the nights grow longer, there is literally less energy available for life. That’s why the trees have dropped their leaves and many animals have started hibernating. With shopping, social gatherings and end-of-year obligations, however, we humans go against nature — increasing our activity and stress levels at exactly the time that the body wants us to be decreasing them. So here are the top six tips on how to manage holiday stress this season. Read more

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