Brad Havemeier

President, Partner
239.261.8924 Direct
239.213.7700 Fax
bhavemeier@gulfshoreinsurance.com

As President of Gulfshore Insurance since 1985, Brad Havemeier plays a central role in the success of the agency. Brad actively manages Gulfshore’s carrier relationships and sales initiatives, and continuously seeks out new business opportunities, thereby allowing for future growth. His dynamic leadership and sales ability have aided in the agency’s continued success over the past 30 years. Originally from Minnesota, Brad joined Gulfshore Insurance in 1980. Brad holds strong ties to the local community and is actively involved in a number of organizations. He presently serves on the Florida Association of Insurance Agents (FAIA) Board of Directors, the Avow Hospice Finance Committee, and the Community Foundation Board of Trustees.

David Wissel

Commercial Lines Client Advisor, Partner
239.659.6658 Direct
239.213.2813fax
dwissel@gulfshoreinsurance.com

With 25 years of industry experience, Dave is a Partner and Commercial Lines Client Advisor with Gulfshore Insurance. He specializes in property and casualty insurance programs, as well as workers’ compensation. Dave’s dedicated areas of expertise include the construction, landscaping, and the oil and petroleum industries. Dave is actively involved with the Florida Nursery, Growers, and Landscape Association (FNGLA), the Gulf Coast Builders Exchange (GCBX), Manatee Sarasota Building Industry Association (MS-BIA), and the Florida Petroleum Marketers and Convenience Store Association (FPMA).  Dave attended Ball State University and is actively involved with Our Lady of the Angels Catholic Church.

Greg Havemeier, CIC, AAI, CIRMS

Senior Vice President, Partner
239.435.7106 Direct
239.213.2813 Fax
ghavemeier@gulfshoreinsurance.com

Greg is an agency partner and one of Gulfshore’s most experienced agents. Greg holds the Accredited Advisor in Insurance (AAI) professional designation and is licensed in general and surplus lines. Greg has particular expertise in the area of condominium association insurance, and works with condo property managers and association boards to diagnose and recommend appropriate insurance coverage. Greg holds the Community Insurance and Risk Management Specialist (CIRMS) professional designation from the Community Association Institute.

Jeffrey R. Sanders, TRIP

Client Advisor
239.430.7532 Direct
239.213.2813 Fax
jsanders@gulfshoreinsurance.com

Jeffrey is a Commercial Lines Client Advisor at Gulfshore Insurance. With more than six years of sales experience, his proactive leadership style and determination are assets to the Gulfshore team. As a specialist in the transportation industry, Jeff holds the Transportation Risk and Insurance Professional (TRIP) certification. Hailing from Massachusetts originally, Jeffrey attended Florida State University and earned a Bachelor of Science degree in Hospitality Management. He is a member of PGA America and an avid golfer.

Joe Thompson

Client Advisor, Partner
239.435.7140 Direct
239.213.2813 Fax
jthompson@gulfshoreinsurance.com

Joe Thompson is a Commercial Lines Client Advisor and Partner at Gulfshore Insurance who specializes in managing risk for community associations and various contractors.  Joe works closely with his clients on their insurance and risk management needs.  Joe and his team pride themselves on providing valuable and proactive risk management services and expertise to their clients.  Joe is an active member of both the Community Association Institute (CAI) South Gulf Coast Chapter (Naples/Ft. Myers) and the CAI West (Sarasota) Chapter. He is also certified through the state to provide continuing education credits to community association managers and board members to fulfill professional licensing requirements.  Joe’s industry expertise is sought after as he has taught courses and educated hundreds of managers and board members from Marco Island to Bradenton.  Joe is a Florida Gulf Coast University graduate and holds a bachelors degree in Political Science and master’s in Administration and Management.

John Caballero, CIC, CRM

Client Advisor, Partner
239.435.7104 Direct
239.213.2813 Fax
jcaballero@gulfshoreinsurance.com

John Caballero is a Client Advisor at Gulfshore Insurance. With more than 35 years of insurance industry experience, John works with a wide range of business clients and has considerable expertise in risk analysis, contractual risk transfer, risk retention, and risk financing. Prior to joining Gulfshore Insurance, John served as Director of Risk Management for BCBE Construction Company, Inc. John is a licensed 2-20 and 2-18 agent, and holds the Certified Insurance Counselor (CIC) and Certified Risk Manager (CRM) designations, as well as the OSHA 30 certification. John is a member and past board member of Board of Building Managers International (BMI), a member of Certified Risk Managers International, and The Society of Certified Insurance Counselors.

John Keller, CRM, AAI, ARM, CIC

Risk Manager & Client Advisor
239.430.7541 Direct
239.213.2822 Fax
jkeller@gulfshoreinsurance.com

John has worked with a wide range of business insurance clients since 2000.  He has considerable expertise in the area of risk management statistical analysis, contractual liability mitigation and insurance program design.  John specializes in Religious and Non-Profit Organizations as well as complex Workers’ Compensation management.  He holds designations as Certified Risk Manager (CRM), Associate in Risk Management (ARM), Certified Insurance Counselor (CIC), Accredited Advisor in Insurance (AAI) and Certified Christian Apologist (CCA).  As a graduate of Miami University, John earned degrees in Business Management and Exercise Science.  He is currently pursuing a Masters in Christian Apologetics from Biola University.

Kim Ovaitte, CPCU, ARM

Senior Vice President of Commercial Marketing
239.435.7133 Direct
239.213.7710 Fax
kovaitte@gulfshoreinsurance.com

With more than 34 years of experience, Kim is responsible for Gulfshore Insurance’s insurance carrier relationships and the coverage placement for its largest and most complicated accounts. Kim has extensive experience in brokering both large property and casualty placements for Fortune 500 companies in both domestic and international markets. Also serving as the Construction Practice Leader, Kim works with clients to develop cost effective risk management and claims strategies that dovetail with their insurance program. She has experience with insurance captives, international insurance, actuarial analysis, and loss-sensitive casualty programs. Kim utilizes her widespread background in the development of creative risk solutions for clients. Kim is a cum laude graduate of Harvard University.

Leroy Christiansen, RWCS, ARM

Commercial Lines Client Advisor
239.435.7123 Direct
239.213.2813 Fax
lchristiansen@gulfshoreinsurance.com

Leroy Christiansen is a Commercial Lines Client Advisor with Gulfshore Insurance, where he works with a wide range of business clients to deliver strategic risk management and commercial property and casualty insurance guidance. He is a licensed 2-20 agent, and has particular expertise in both heavy construction and specialized program risks. He holds an Associate in Risk Management (ARM) designation in addition to the Registered Workers Compensation Specialist (RWCS) designation. Leroy earned two Bachelor’s degrees from Saint John’s University. From 2005 through 2013, Leroy served on both Active and Reserve duty as a Combat Engineer officer, where he achieved the rank of Captain. As a SAPPER Leader, his last position entailed training over 600 under his purview whilst additionally managing the risk mitigation and safety programs in support of Operation Enduring Freedom (OEF), Afghanistan. Currently, Leroy is serving his 3rd Term as a Board of Director for the Collier Building Industry Association.

Nick Wichmanowski, CLCS

Client Advisor, Partner
239.659.6653 Direct
239.213.2813 Fax
nwichmanowski@gulfshoreinsurance.com

Nick is a graduate of Florida Gulf Coast University (FGCU) and a licensed 220 agent and commercial lines coverage specialist. He is president of the Florida Nursery, Growers, and Landscape Association (FNGLA) Royal Palm chapter. Nick is an avid ice hockey player and coach, having served as the founder, player/captain, president, and head coach of FGCU’s Ice Hockey program. He is also a long-time supporter of the Jr. Everblades hockey organization at Germain Arena, and currently serves as the head coach of the Jr. Everblades U16 AA Team.

Olivia Ferencsik

Client Advisor
239.659.8842 Direct
239.213.2813 Fax
oferencsik@gulfshoreinsurance.com

Olivia is a Client Advisor at Gulfshore Insurance. She holds several licenses including the 2-20 General Lines, 2-15 Life and Health, and the 6-20 Adjuster All Lines. Olivia is a graduate of Florida State University (FSU) where she earned a Bachelor’s degree in Risk Management and Insurance and a Minor in Communications. FSU’s Risk Management program is consistently ranked among the Top 10 Risk Management programs in the country. Olivia is a Naples native and interned at Hertz Corporation in their Risk Management department prior to joining Gulfshore.

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Ryan Schmidt

Commercial Lines Client Advisor, Partner
239.659.6651 Direct
239.213.2813 Fax
rschmidt@gulfshoreinsurance.com

With more than 15 years of insurance industry experience, Ryan is a Partner and Commercial Lines Client Advisor with Gulfshore Insurance. He specializes in Property and Casualty insurance programs, as well as Workers’ Compensation. Ryan’s dedicated areas of expertise include clubs, marinas, construction, condo associations, and non-profit organizations. He was recognized by Insurance Business magazine as one of the country’s “Top 100 Producers.” Ryan earned a Bachelor of Science in Business Administration with a minor in Economics from Truman State University. Prior to joining Gulfshore Insurance, he served as the Vice President of National Account Sales for a leading insurance consulting firm.

Tim Spear

Commercial Lines Client Advisor, Partner
954.233.5851  Direct
239.213.2813 Fax
tspear@gulfshoreinsurance.com

With more than 23 years of insurance industry experience, Tim delivers effective strategic risk management strategies and insurance guidance to improve our clients profitability. His consultative and diagnostic approach helps our clients develop customized programs to meet their risk management needs. Tim has expertise in the areas of construction, oil/petroleum distributors, propane, landscape & lawn maintenance, and dealership risks. He is an active member of the Florida Petroleum Marketers Association (FPMA), Florida Nursery Growers and Landscape Association (FNGLA), and Associated Builders and Contractors (ABC). Originally from Indiana, Tim is a graduate of Valparaiso University with a Bachelor of Science degree in Business Administration. He is an active marathon runner and enjoys playing golf.

Tom Toffoli, LUTCF, CIC

Commercial Lines, Client Advisor
954.213.0211 Direct
239.213.2813 Fax
ttoffoli@gulfshoreinsurance.com

Tom Toffoli is a Commercial Lines Client Advisor at Gulfshore Insurance. He holds several designations including the Life Underwriter Training Council Fellow (LUTCF) and Certified Insurance Counselor (CIC). Tom has been in the insurance industry for over 20 years. Throughout his time in the insurance industry, he has built a strong relationship with his clients by educating them on their insurance needs and helping them understand their risk profile. Tom specializes in the condominium niche. He is a graduate of Florida International University where he earned his Bachelor’s Degree in Economics. Tom is a Board Member of the Tamarac Chamber of Commerce and a member of the Coral Springs Chamber of Commerce and the Parkland Coral Springs Business Networking Group.

Trevor Reed

Associate Client Advisor
239.659.6646 Direct
239.213.2813 Fax
treed@gulfshoreinsurance.com

Trevor is an Associate Client Advisor at Gulfshore Insurance. He has a bachelor’s degree from Stetson University where he majored in management and obtained two minors in entrepreneurship and sales. While attending Stetson University, Trevor interned at Gulfshore Insurance for two summers and was able to learn how to navigate the insurance world. Trevor is also part of the Gulfshore Insurance Humanitarian Foundation.

Alex Castro, CPSR

Account Service Associate
239.435.7146 Direct
239.213.2803 Fax
acastro@gulfshoreinsurance.com

Alex is a Commercial Lines Account Service Associate with Gulfshore Insurance. He is a Certified Professional Service Representative (CPSR), holding his Florida 4-40 license. Alex has a background in customer service and is fluent in both English and Spanish. He received his Associate’s degree in Business Administration from Edison State College. Alex has a very passionate and positive attitude and constantly exceeds the expectations of his clients.

Alicia Poole, CRIS

Client Executive
239.659.6647 Direct
239.213.2803 Fax
apoole@gulfshoreinsurance.com

Alicia is a Client Executive with more than 29 years of experience in the insurance industry. She holds the Construction Risk and Insurance Specialist (CRIS) designation. Alicia has particular expertise with condominiums and co-op associations, including detailed file audits to identify any potential coverage gaps.

Amanda Lisenbey, CPSR

Account Service Associate
239.659.8867 Direct
239.213.2803 Fax
alisenbey@gulfshoreinsurance.com

Amanda is an Account Service Associate at Gulfshore Insurance. With over 10 years of customer service experience, she holds the Certified Professional Service Representative (CPSR) designation. Amanda assists in servicing new and existing accounts with a positive attitude.

Andrea Shaw, CRIS, CPIA, AAI

Client Executive
239.435.7113 Direct
239.213.2803 Fax
ashaw@gulfshoreinsurance.com

Andrea is a Client Executive at Gulfshore Insurance. She has over 29 year of industry related experience and holds the Accredited Advisor in Insurance (AAI), Certified Professional Insurance Agent (CPIA), and Construction Risk and Insurance Specialist (CRIS) designations. Originally from Germany, Andrea is able to assist Gulfshore’s German speaking clients.  Andrea is adept at developing creative insurance solutions for clients, with particular emphasis on service excellence.

Angela Jackson

Account Manager
239.659.8874 Direct
239.213.2803 Fax
ajackson@gulfshoreinsurance.com

With more than 15 years of industry experience, Angela is an Account Manager at Gulfshore Insurance and holds the 2-20 license. She is originally from Long Island, New York where she earned a Bachelor’s degree in International Management and Communications and a Master’s degree in Childhood Education and Special Education, both from Manhattanville College. Angela is known for her effective communication skills, attention to detail and ability to multitask.

Ashley Myers, CPSR, CRIS

Marketing Assistant
239.435.7156 Direct
239.213.2803 Fax
amyers@gulfshoreinsurance.com

Ashley is a Marketing Assistant with Gulfshore Insurance. She holds the Florida 2-20 license and is a Certified Professional Service Representative (CPSR). Ashley has also earned the Construction Risk Insurance Specialist (CRIS) designation where she is focused on the insurance and risk management needs of construction projects and contractors. She obtained her Bachelor’s degree in Business Management from the University of Pittsburgh.

Caitlin Hall, CPSR

Account Executive
239.659.6650 Direct
239.213.2803 Fax
chall@gulfshoreinsurance.com

Caitlin is an Account Executive at Gulfshore Insurance. She is a Certified Professional Service Representative (CPSR), holding her Florida 2-20 license. With more than 10 years of experience, Caitlin has particular expertise with condominiums and homeowner associations. She is a licensed Community Association Manager (CAM). Caitlin is known for outstanding customer service and is adept at working in a fast-paced environment.

Courtney Butler, CPSR

Technical Assistant
239.430.7534 Direct
239.435.0596 Fax
cbutler@gulfshoreinsurance.com

Courtney Butler is a Commercial Lines Technical Assistant for Gulfshore Insurance. She holds the 4-40 license and is a Certified Professional Service Representative (CPSR). Prior to joining Gulfshore Insurance, she worked in quality control for a technologies company and retail. She is very detail oriented and enjoys working with clients.

Deedee Guyon, CPSR

Technical Assistant
239.659.7294 Direct
239.213.2803 Fax
dguyon@gulfshoreinsurance.com

Deedee Guyon is a Technical Assistant at Gulfshore Insurance. As a technical assistant, Deedee helps obtain certificates of insurance or evidence of property coverage. Deedee holds the Certified Professional Service Representative (CPSR) designation and is known for her positive attitude and strong communications skills.

Dorie Petersen, CPIA, ACSR

Client Executive
239.435.7119 Direct
239.213.2803 Fax
djpetersen@gulfshoreinsurance.com

Dorie is a Commercial Lines Client Executive with Gulfshore Insurance. She has been with the agency for over 20 years and is a Certified Professional Insurance Agent (CPIA) and an Accredited Customer Service Representative (ACSR). Dorie earned her Bachelor of Science in Business Administration from Hodges University. Originally from Israel, Dorie is fluent in Hebrew and known for her outstanding customer service. Dorie has received the distinguished Employee of the Year award at Gulfshore Insurance.

Elia Labra, ACSR, AAI

Account Executive
239.659.6649 Direct
239.213.2803 Fax
elabra@gulfshoreinsurance.com

Elia is an Account Executive at Gulfshore Insurance. With more than 15 years of industry related experience, Elia holds the Accredited Customer Service Representative (ACSR) designation and the Accredited Advisor in Insurance (AAI) designation. In addition to her robust experience and reputation for thoroughness and accuracy, Elia speaks fluent Spanish.

Emma Blanco, CPSR

Account Manager
239.659.8873 Direct
239.213.2803 Fax
eblanco@gulfshoreinsurance.com

Emma is an Account Manager with Gulfshore Insurance. She is a Certified Professional Service Representative (CPSR), holding her Florida 4-40 license. Originally from the U.K., Emma moved to the Southwest Florida area in 2002 and managed her family’s business for more than 10 years. She has consistently enjoyed fostering a positive environment in her work place.

Guadalupe Gonzalez, CPSR

Account Service Associate
239.435.7135 Direct
239.213.2803 Fax
ggonzalez@gulfshoreinsurance.com

Guadalupe is an Account Service Associate with Gulfshore Insurance. She is a Certified Professional Service Representative (CPSR), holding her Florida 4-40 license. Prior to joining Gulfshore Insurance, Guadalupe worked for Insurance and Risk Management Services (IRMS) as a Client Service Specialist. She is known for her positive attitude and ability to proactively handle customer concerns and requests.

James Romano

Account Service Associate
239.659.6640 Direct
239.213.2803 Fax
jromano@gulfshoreinsurance.com

James is an Account Service Associate at Gulfshore Insurance. Having prior experience in property management, James’ concentration is in our condominium niche. James earned his bachelor’s degree from Florida Gulf Coast University in Business Management and holds the OSHA 30-hour Outreach Training certificate from the U.S. Department of Labor Occupational Safety Health Standards.

Jan Gaylord

Vice President of Commercial Service
239.659.7285 Direct
239.213.2803 Fax
jgaylord@gulfshoreinsurance.com

Jan is Gulfshore Insurance’s Vice President of Commercial Service. With over 20 years of industry related experience, Jan is an insurance industry executive with considerable expertise in the area of workers’ compensation. Jan is known for her ability to connect with people and navigate even the most challenging client situations. She holds an Adjusters License and is Workers’ Compensation Board Certified. Jan has received numerous industry awards and achievements including Adjuster of the Year and Platinum Employee.

Jenny Childress

Account Service Associate
239.261.3437 Direct
239.213.2803 Fax
jchildress@gulfshoreinsurance.com

Jenny is an Account Service Associate at Gulfshore Insurance. She earned her Bachelor’s and Master’s degrees from Northern Michigan University in Criminal Justice. Jenny works remotely from Indianapolis and is a member of the Indianapolis Colts Women’s Organization.

Jessica George, CPSR

Account Executive
239.659.7292 Direct
239.213.2803 Fax
jgeorge@gulfshoreinsurance.com

Jessica George is an Account Executive at Gulfshore Insurance. With more than 10 years of industry related experience, Jessica specializes in the construction and landscape niches. She holds the Florida 2-20 Property and Casualty General Lines license and the Certified Professional Service  Representative (CPSR) designation.

Joanna Cressy

Account Executive
239.430.7544 Direct
239.213.2803 Fax
jcressy@gulfshoreinsurance.com

Joanna is an Account Executive at Gulfshore Insurance. With more than 12 years of industry related experience, Joanna is a licensed 2-20 agent. She earned her Associate’s degree from Broward College.

Johnnie Legan, CPIA

Account Executive
239.435.7141 Direct
239.213.2803 Fax
jlegan@gulfshoreinsurance.com

Johnnie is an Account Executive at Gulfshore Insurance. She has been with the agency for over 20 years and is a Certified Professional Insurance Agent (CPIA). Johnnie is a hard worker and enjoys providing insurance advice to commercial insurance clients.

Judi Taylor, CPSR

Senior Technical Assistant, Commercial Lines
239.435.7147 Direct
239.213.2802 Fax
jtaylor@gulfshoreinsurance.com

Judi Taylor is the Senior Technical Assistant in Commercial Lines with Gulfshore Insurance. She is a Certified Professional Service Representative and holds a Customer Representative license. Originally from Indiana, Judi moved to Southwest Florida from Chicago, joining Gulfshore in May 2003. She currently is processing for several of the commercial lines teams, ensuring accuracy of new and existing data input.

Karla Castro, CPSR

Account Service Associate
239.263.4527 Direct
239.213.2803 Fax
kcastro@gulfshoreinsurance.com

Karla is a Commercial Lines Account Service Associate with Gulfshore Insurance. Karla holds the Certified Professional Service Representative (CPSR) designation, speaks fluent Spanish, and volunteers with the Humane Society in her spare time. Karla is known for her positive attitude and is adept at working in a fast-paced environment.

Kaylee Fort, CPSR

Account Service Associate
239.435.7151 Direct
239.213.2803 Fax
kfort@gulfshoreinsurance.com

Kaylee is a Commercial Lines Account Service Associate at Gulfshore Insurance. She is a Certified Professional Service Representative (CPSR), holding her Florida 2-20 license. Kaylee has a Bachelor’s degree from Florida Gulf Coast University in Business Management after transferring from The University of Tulsa where she studied International Business and Cello Performance. She is fluent in Spanish and English and has been an active member of several local networking groups. She is also a Florida Notary.

Linda Warren

Account Executive
239.659.8866 Direct
239.213.2803 Fax
lwarren@gulfshoreinsurance.com

Linda Warren is an Account Executive at Gulfshore Insurance. She earned her Bachelor’s degree in Political Science from Southern Connecticut State University. Linda holds the Florida 2-20 license and has more than 15 years of industry related experience. Linda assists clients with day-to-day questions regarding their policy(s) and any changes they may have.

Linda Young, CIC

Client Executive
239.659.7293 Direct
239.213.2803 Fax
lyoung@gulfshoreinsurance.com

Linda is a Client Executive at Gulfshore Insurance. With more than 32 years of industry related experience, she is a licensed 2-20 agent and holds the Certified Insurance Counselor (CIC) designation. Linda has particular expertise in the areas of condominium associations and construction.

Lu Wallace, CPSR

Account Service Associate
239.435.7144 Direct
239.213.2803 Fax
lwallace@gulfshoreinsurance.com

Lu is a Commercial Lines Account Service Associate with Gulfshore Insurance. She holds her 440 license and the Certified Professional Service Representative (CPSR) designation. Originally from Ohio, Lu comes to us with over 29 years of experience in collections.  She is known for her problem solving and communication skills. On her spare time, she organizes fundraisers for the American Cancer Society.

Mackenzie Vaughn, CPSR

Account Service Associate
239.659.6656 Direct
239.213.2803 Fax
mvaughn@gulfshoreinsurance.com

Mackenzie is an Account Service Associate at Gulfshore Insurance. She holds the Certified Professional Service Representative (CPSR) designation. Mackenzie received her Bachelor’s Degree in Early Childhood Education from Florida International University. Having a background in childcare, Mackenzie is known for her organization skills and creativity. She is a Naples native and the St. Matthew’s House liaison for the Gulfshore Insurance Humanitarian Foundation.

Maria Jebb, CPSR

Account Service Associate
239.435.7120 Direct
239.213.2803 Fax
mjebb@gulfshoreinsurance.com

Maria is a Commercial Lines Account Service Associate with Gulfshore Insurance. Maria holds the Certified Professional Service Representative (CPSR) designation and 4-40 license. Maria has extensive customer service experience and previously worked as general manager. She is known for outstanding teamwork and her positive attitude.

Martin Watson, CPIA

Account Executive
239.435.7109 Direct
239.213.2803 Fax
mwatson@gulfshoreinsurance.com

Martin Watson is an Account Executive at Gulfshore Insurance. With more than 37 years of industry related experience, Martin is a Certified Professional Insurance Agent (CPIA). Martin earned his Bachelor’s degree in Business Administration from Mansfield University. He is a board member of Insurance Professionals of Collier County (IPCC) and received the Insurance Professional of the Year award from IPCC. Martin is also the St. Matthew’s House liaison for the Gulfshore Insurance Humanitarian Foundation.

Mary Liggan-Nagaj, CPCU, AIAM, CRIS

Client Executive
239.435.7115 Direct
239.213.2803 Fax
mliggannagaj@gulfshoreinsurance.com

Mary is a Client Executive at Gulfshore Insurance with more than 19 years of industry experience. She holds several designations including Chartered Property Casualty Underwriter (CPCU), Associate in Insurance Account Management (AIAM), and Construction Risk Insurance Specialist (CRIS). Mary is a member of the National Association of Women in Construction and a prior board member.

Matthew Correale, CPIA, CRIS

Assistant Vice President
239.659.6648 Direct
239.213.7710 Fax
mcorreale@gulfshoreinsurance.com

Matthew is an Assistant Vice President and Habitational Practice Leader at Gulfshore Insurance. With more than 20 years of experience, he is responsible for marketing new and renewal accounts to the property and casualty marketplace, and managing relationships with various insurance carriers, brokers, and general agents. Matthew is a licensed 2-20 agent and holds the Certified Professional Insurance Agent (CPIA) and Construction Risk Insurance Specialist (CRIS) designations. He is known for his skill in navigating a large and complex marketplace to obtain the most competitive coverage terms and pricing, and has received numerous awards for his achievements in the insurance industry. Matthew earned his Bachelor’s degree from State University of New York at Stony Brook.

Michelle Kalicharan, CPSR

Senior Account Service Associate
239.435.7131 Direct
239.213.2803 Fax
mkalicharan@gulfshoreinsurance.com

Michelle is a Senior Account Service Associate with Gulfshore Insurance. With more than 20 years of industry related experience, she holds the Certified Professional Service Representative (CPSR) designation. Prior to joining Gulfshore Insurance, Michelle served as a Claims Technician at Zurich Insurance Company in New Jersey and after five years she moved to Ontario, Canada, where she worked for a mid-size insurance brokerage for 10 years.

Morgan Miller

Account Manager
239.435.7157 Direct
239.213.2803 Fax
mmiller@gulfshoreinsurance.com

Morgan is a Commercial Lines Account Manager with Gulfshore Insurance. She is a licensed 2-20 agent with more than five years of experience in property and casualty insurance, personal insurance, and customer service. Morgan is known for her organization skills and time management.

Patsy Armstrong, AU, CPSR, CRIS

Marketing Representative
239.430.7531 Direct
239.213.7710 Fax
parmstrong@gulfshoreinsurance.com

With more than 26 years of industry related experience, Patsy is a Commercial Lines Marketing Representative with Gulfshore Insurance. Prior to joining Gulfshore, Patsy worked as an Operations Manager in the insurance industry. She is a licensed General Lines and Property and Casualty insurance agent and holds the Associate in Commercial Underwriting (AU), Certified Professional Service Representative (CPSR), and Construction Risk and Insurance Specialist (CRIS) designations.  Patsy is actively involved in a number of professional and civic associations. Patsy is known for her upbeat and friendly attitude and is adept at working in a fast-paced environment.

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Rebeca Uscategui, CISR, AIAM

Account Executive
954.375.4113 Direct
239.213.2803 Fax
ruscategui@gulfshoreinsurance.com

With more than 25 years of industry experience, Rebeca is an Account Executive at Gulfshore Insurance. She holds the Florida 2-20 license, as well as the Associate in Insurance Account Management (AIAM) and the Certified Insurance Service Representative (CISR) designations.

Renee Kirnon

Account Service Associate
239.435.7139 Direct
239.213.2803 Fax
rkirnon@gulfshoreinsurance.com

Renee is an Account Service Associate at Gulfshore Insurance. Rene earned a dual Bachelor’s degree in Human Development and Women’s Studies from the State University of New York and holds the Florida 2-20 license.

Sarah Arizmendi, CPSR

Account Service Associate
239.430.7536 Direct
239.213.2803 Fax
sarizmendi@gulfshoreinsurance.com

Sarah is an Account Service Associate at Gulfshore Insurance. She holds the 4-40 license and is a Certified Professional Service Representative (CPSR). Sarah earned her bachelor’s degree from Florida Southwestern State College and is a Naples native.

Sasha Peebles

Technical Assistant
239.435.7155 Direct
239.213.2803 Fax
speebles@gulfshoreinsurance.com

Sasha is a Technical Assistant at Gulfshore Insurance. She earned a Bachelor’s degree in English from Florida Gulf Coast University and is a South Florida native. Sasha is known for her exceptional customer service and multi-tasking skills.

Shari Tyhurst, RCSR, CAM

Account Service Associate and Technical Assistant Supervisor,
239.435.7126 Direct
239.213.2803 Fax
styhurst@gulfshoreinsurance.com

Shari is an Account Service Associate and Technical Assistant Supervisor for the Commercial Lines team at Gulfshore Insurance. With over 8 years of experience, Shari holds the Registered Customer Service Representative (RCSR) designation and is a licensed Community Association Manager (CAM). Shari has extensive experience working with condominium associations, maintaining insurance policies, and obtaining quotes.

Susan Klein, AAI, CPIA, CRIS

Client Executive
239.430.7537 Direct
239.213.2803 Fax
sklein@gulfshoreinsurance.com

Susan is a Client Executive at Gulfshore Insurance. In her 34 years of working in the insurance industry, Susan has attained the Accredited Advisor in Insurance (AAI), Certified Professional Insurance Agent (CPIA), and the Construction Risk and Insurance Specialist (CRIS) designations. In her role, Susan works with business clients through a consultative approach to confirm coverage integrity and to identify coverage gaps or overlaps. After a thorough account review and the completion of a needs assessment, Susan coordinates the risk management resources of Gulfshore Insurance to ensure the protection of her customers’ financial assets.

Taylor Fedronich, CPSR

Account Service Associate
239.435.7108 Direct
239.213.2803 Fax
tfedronich@gulfshoreinsurance.com

Taylor is an Account Service Associate at Gulfshore Insurance. She is a Certified Professional Service Representative (CPSR), holding her Florida 4-40 license. With over 7 years of experience in customer service, Taylor is known for her communication skills and work ethic.

Trisha Horner, AAI, CPCU, AMIM

Account Executive, Commercial Lines
239.430.7542 Direct
239.213.2803 Fax
thorner@gulfshoreinsurance.com

Trisha Horner is a Commercial Lines Account Executive with Gulfshore Insurance. She has over 10 years of experience and holds the Accredited Advisor in Insurance (AAI), Chartered Property Casualty Underwriter (CPCU), and Associate in Marine Insurance Management (AMIM) designations. Trisha earned a Bachelor of Arts degree in Management from the University of Pittsburgh. She is known for her outstanding customer service and has been voted Employee of the Year at Gulfshore Insurance.

Tyler Caron, CRIS, MLIS

Marketing Executive
239.435.7118 Direct
239.213.7710 Fax
tcaron@gulfshoreinsurance.com

Tyler is a Marketing Executive with Gulfshore Insurance where he is responsible for the placement of new and renewal commercial insurance coverages for our customers. He is a licensed 2-20 agent and holds the Construction Risk Insurance Specialist (CRIS) and Management Liability Insurance Specialist (MLIS) designations. Tyler received the prestigious “Employee of the Year” award from Gulfshore Insurance in 2011. He earned a Bachelor’s degree in Political Science and International Relations from Ursinus College.

Andrea Pelletier, CPRIA, CPIA

Client Advisor, Partner, Private Risk Services
239.435.7154 Direct
239.213.2870Fax
apelletier@gulfshoreinsurance.com

Andrea is a Client Advisor and Agency Partner at Gulfshore Insurance. Having joined the team in 1990, her experience and expertise in the Private Risk Services division enables her to offer a consultative approach in working with successful individuals and their families. Andrea is proficient in understanding her client’s insurance needs, creating and customizing package insurance policy solutions in the areas of luxury homes, car collections, jewelry, fine arts, watercraft, and personal excess liability. Andrea holds the Chartered Private Risk and Insurance Advisor (CPRIA) and the Certified Professional Service Agent (CPIA) designations. She studied Business at Edison College and is a member of the Naples Area Board of Realtors and the Women’s Council of Realtors.

Jon White

Client Advisor, Private Risk Services
239.659.8863 Direct
239.213.2870 Fax
jwhite@gulfshoreinsurance.com

Jon White is a Private Risk Services Client Advisor at Gulfshore Insurance and specializes in the protection of successful individuals and families with complex insurance needs. With more than 12 years of industry expertise, Jon is passionate about delivering impeccable service to his clients and specializes in high value homes, coastal properties, multiple estates, yachts, auto collections, and complex lifestyle protection. He analyzes his clients’ risks and collaborates with them to design customized solutions with the goal of ultimately delivering peace of mind. Jon earned a Bachelor of Science in Business from Florida Gulf Coast University.

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Ron Lazarto, CPRIA

Client Advisor, Partner, Private Risk Services
239.435.7159 Direct
239.213.2870 Fax
rlazarto@gulfshoreinsurance.com

Ron Lazarto has more than 14 years of industry related experience. As a Client Advisor within our Private Risk Services division, Ron earned his Chartered Private Risk and Insurance Advisor (CPRIA) designation through the Private Risk Management Association. Ron specializes in offering customized property casualty insurance solutions for high net worth families. He is a graduate of the University of Massachusetts Amherst and has a bachelor’s in Economics. Ron is also a graduate of the 2009 GAIN Program (Growing Associates In Naples) through the Greater Naples Chamber of Commerce.

Tammie King, CPSR, CPIA, CPIW

Client Sales Advocate, Personal Lines
239.659.8882 Direct
239.213.2870 Fax
tking@gulfshoreinsurance.com

Tammie is a Personal Lines Sales Advocate with Gulfshore and has more than 27 years of experience in the insurance industry. She earned a bachelor’s degree from Arkansas State University, and holds the following industry designations: Certified Professional Service Representative (CPSR), Certified Professional Insurance Agent (CPIA), and Certified Insurance Industry Professional (CPIW). Tammie has a vast background and extensive knowledge in personal lines insurance and is adept at assisting clients with their risk management needs.

Amy Cox

Account Executive
239.659.8872 Direct
239.213.2897 Fax
acox@gulfshoreinsurance.com

Amy is an Account Executive at Gulfshore Insurance. She holds the 2-20 property and casualty general lines license and has over 30 years of industry related experience. Amy helps identify and market appropriate products and services for clients all while providing prompt and accurate customer service.

Beth Bellairs, AAI, AIAM, ACSR, CPIA, CPIW

Client Executive, Private Risk Services
239.435.7103 Direct
239.213.2897 Fax
bbellairs@gulfshoreinsurance.com

Beth Bellairs is a Client Executive at Gulfshore Insurance. She is a licensed property and casualty insurance agent and has earned five professional designations (AAI, ACSR, AIAM, CPIA, CPIW). Beth earned a Bachelor’s degree in Early Childhood Education from Southern Conneticut State University. Beth strikes a balance between managing the cost of one’s insurance program, while making sure they are appropriately insured for their level of risk exposure.

CC Hand

Administrative Specialist
239.659.8885 Direct
239.213.2897 Fax
chand@gulfshoreinsurance.com

CC is the Administrative Specialist for the personal lines department at Gulfshore Insurance. With over 20 years of experience, she has an enthusiastic commitment to excellent customer service while providing exemplary support.

Christina Geiser, CPSR

Sr. Account Service Associate
239.435.7149 Direct
239.213.2819 Fax
cgeiser@gulfshoreinsurance.com

Christina is a Senior Account Service Associate at Gulfshore Insurance. She is a Certified Professional Service Representative (CPSR), holding her Florida 4-40 license. Prior to joining the team, Christina worked as a Sales Support Specialist for IBM Corporation for nearly 30 years. She is known for providing high quality client support and is a member of the Gulfshore Insurance Humanitarian Foundation.

Christine Lis, AIS, AINS, CPSR, CPIW, DAE

Account Executive
239.435.7114 Direct
239.213.2897 Fax
clis@gulfshoreinsurance.com

Christine is an Account Executive at Gulfshore Insurance and has more than 20 years on industry experience. She is a licensed Property and Casualty insurance agent and holds several professional designations (AIS, AINS, CPSR, CPIW, DAE). Christine’s experience and dedication allows her to provide the best customized insurance program to meet her clients’ needs.

Cynthia Snavley, CISR

Account Executive
239.659.8884 Direct
239.213.2897 Fax
csnavley@gulfshoreinsurance.com

Cynthia is an Account Executive at Gulfshore Insurance with more than 12 years of insurance industry experience. She is a licensed Customer Representative including health, life, and variable annuities, and holds the Certified Insurance Service Representative (CISR) designation. Cynthia earned her associates degree from Southwest Florida Community College and is fluent in Spanish. She provides exceptional service to her clients with a proven ability to analytically assess their needs and implement the most effective risk management solutions.

Dianna Ackerman, CPSR

Account Manager
239.659.6644 Direct
239.213.2897 Fax
dackerman@gulfshoreinsurance.com

Dianna is an Account Manager at Gulfshore Insurance. She has 20 years of industry related experience and is a Certified Professional Service Representative (CPSR), holding her 4-40 license.

Jeanna Chavez, CPSR

Account Service Associate
239.435.7132 Direct
239.213.2819 Fax
jchavez@gulfshoreinsurance.com

Jeanna is an Account Service Associate with Gulfshore Insurance. She is a Certified Professional Service Representative (CPSR), holding her Florida 4-40 license. Jeanna has a background in customer service and is known for her attention to detail and organization skills. She is also a member of the Gulfshore Insurance Humanitarian Foundation.

John Knuteson, CPSR

Account Manager
239.659.8843 Direct
239.213.2897
jknuteson@gulfshoreinsurance.com

John is a Personal Lines Account Manager at Gulfshore Insurance. He is a Certified Professional Service Representative (CPSR) and holds the 20-44 Resident Personal Lines Agent’s License. Knowledgeable in personal insurance, he is an expert in home, auto, and umbrella insurance. John graduated from the University of Wisconsin – Parkside with a Bachelor’s degree in Marketing.

Lubelia Dunbar, CISR

Account Executive
239.659.6657 Direct
239.213.2897 Fax
ldunbar@gulfshoreinsurance.com

Lubelia Dunbar is an Account Executive at Gulfshore Insurance with 16 years of experience. Lubelia is a licensed property and casualty agent, as well as life, health, and variable annuities agent. She holds the Certified Insurance Service Representative (CISR) designation. Her years of experience allow her to provide a consultative approach when working with her clients to determine the best insurance program to meet client needs. Lubelia is known for her outstanding customer service skills and is fluent in English and Portuguese.

Lynne Oakley

Account Manager
239.659.8878 Direct
239.213.2897 Fax
loakley@gulfshoreinsurance.com

Lynne Oakley is an Account Manager at Gulfshore Insurance with more than 30 years of industry experience. Lynne is a licensed property and casualty insurance agent, and previously owned and operated an independent insurance agency. Her depth of knowledge allows her to assist clients with all aspects of personal lines insurance.

Marianne Kureth, ACSR, AIAM, AINS, CPIA, CPIW, DAE

Account Executive
239.435.7125 Direct
239.213.2897 Fax
mkureth@gulfshoreinsurance.com

Marianne is an Account Executive at Gulfshore Insurance. With over 35 years of industry related experience, Marianne is a licensed Property and Casualty Agent and holds six professional designations. Marianne always puts the client first and has even received the Gulfshore Insurance Client Service Excellence Award. She is a charter member of Insurance Professionals of Collier County (IPCC) and has chaired and served on various committees over the past 30 years. This Naples native enjoys volunteering with local charities through our Gulfshore Humanitarian Foundation and has been involved with the American Cancer Society – Relay for Life for over 16 years.

Maryangela Chickering, CPSR

Account Service Associate
239.435.7124 Direct
239.213.2819 Fax
mchickering@gulfshoreinsurance.com

Maryangela is an Account Service Associate at Gulfshore Insurance. She is a Certified Professional Service Representative (CPSR), holding her Florida 4-40 license. Maryangela has a Bachelor’s degree from Florida Gulf Coast University in Business Finance and a background in customer service. She is detail oriented and always enthusiastic about taking on new challenges.

Michele Lutz, CPIA, CISR Elite

Client Experience Specialist
239.435.7145 Direct
239.213.2819 Fax
mlutz@gulfshoreinsurance.com

Michele is a Client Experience Specialist at Gulfshore Insurance with more than 26 years of industry experience. Michele is a licensed property and casualty, life and health, and personal lines insurance agent. She holds the Certified Professional Insurance Agent (CPIA) and Certified Insurance Service Representative Elite (CISR Elite) designations. Michele is actively involved in Junior Achievement of Southwest Florida and the Sunrise Rotary Club of SWFL.

Michelle Davis, CIC

Assistant Manager
239.659.8871  Direct
239.213.2897  Fax
mdavis@gulfshoreinsurance.com

Michelle Davis is the Personal Lines Assistant Manager. She holds the Certified Insurance Counselor (CIC) designation and is a licensed 2-20 and 2-15 agent. Originally from Minnesota, Michelle received her Bachelor’s degree in Business Administration Insurance from the University of Minnesota. She is known for her sound judgment, strong problem solving skills, and communication skills. Michelle is also a leader in the community and volunteers with the American Cancer Society, PACE Center for Girls, and the American Heart Association.

Nikki Freeman

Account Executive
239.659.7295 Direct
239.213.2897 Fax
nfreeman@gulfshoreinsurance.com

Nikki Freeman is an Account Executive at Gulfshore Insurance. She has more than 12 years of industry experience and is a licensed property and casualty, life and health, and personal lines insurance agent. Nikki earned a Bachelor’s degree from Eckerd College. Her experience and dedication allows her to provide a consultative approach when working with clients to determine the best insurance program to meet their needs.

Noemi Cisneros, CPSR

Account Manager
239.330.3986 Direct
239.213.2819 Fax
ncisneros@gulfshoreinsurance.com

Noemi is an Account Manager at Gulfshore Insurance. She is a Certified Professional Service Representative (CPSR) and holds the Florida 20-44 Property and Casualty Personal Lines Agent license. Noemi received her Associates Degree in Accounting from Hodges University and is a licensed notary. She is also a member of the Gulfshore Insurance Humanitarian Foundation.

Paige Moore

Vice President of Personal Lines Services
239.659.7284 Direct
239.213.2897 Fax
pmoore@gulfshoreinsurance.com

With more than 29 years of insurance industry experience, Paige is the Vice President of Personal Lines Services for Gulfshore Insurance. She is a licensed Property and Casualty and Life and Health insurance agent. Paige has received numerous industry awards and achievements, including the VIP of the Year award from Insurance Professionals of Collier County. She has also served on various insurance advisory councils as a trusted and well-respected insurance professional. Paige is known for her outstanding customer service and the trusted insurance advice and solutions she provides to Gulfshore’s personal lines clients.

Pam Seward, CPSR, CISR

Account Executive
239.430.7540 Direct
239.213.2897 Fax
pseward@gulfshoreinsurance.com

Pam is an Account Executive at Gulfshore Insurance. She is a licensed property and casualty insurance agent and holds the Certified Insurance Service Representative (CISR) designation. She earned a Bachelor of Arts degree in Sociology from Roanoke College in Virginia and is known for her outstanding customer service and attention to detail. Pam is actively involved with the Gulfshore Insurance Humanitarian Foundation, where she serves as the agency liaison for the Humane Society Naples.

Paola Diez, CPSR, CPIA

Account Executive
239.659.6655 Direct
239.213.2897 Fax
pdiez@gulfshoreinsurance.com

Paola is an Account Executive with Gulfshore Insurance. With more than 13 years of industry related experience, Paola holds the Certified Professional Services Representative (CPSR) and Certified Professional Insurance Agent (CPIA) designations. Paola graduated from Santiago de Cali University with a degree in Business Administration. She received the Client Service Professional of the Year award from Insurance Professionals of Collier County in 2019 and is known for her interpersonal skills and her ability to work well with others. Paola is also fluent in Spanish.

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Sarah Van Guilder, CPSR, CISR

Private Risk Services Marketing Representative
239.659.8883 Direct
239.213.2897 Fax
svanguilder@gulfshoreinsurance.com

Sarah is a Private Risk Services Marketing Representative with Gulfshore Insurance. She holds the Certified Professional Service Representative (CPSR) and the Certified Insurance Service Representative (CISR)  designations, as well as the 2-20 Property and Casualty license. Sarah is known for her outstanding customer service and attention to detail.

Shannon Blair, CPSR, CISR

Private Risk Services Senior Marketing Representative
239.659.8861 Direct
239.213.7710 Fax
sblair@gulfshoreinsurance.com

Shannon Blair is a Private Risk Services Senior Marketing Representative at Gulfshore Insurance.  She holds a property and casualty insurance agent license, the Certified Professional Service Representative (CPSR) designation, and the Certified Insurance Service Representative (CISR) designation.  Shannon earned her Bachelor of Science degree in Biology from Florida Gulf Coast University and is known for her outstanding customer service and attention to detail.

Sharon Castro, CPSR, CPIW

Account Manager
239.430.7543 Direct
239.213.2897 Fax
scastro@gulfshoreinsurance.com

Sharon Castro is an Account Manager at Gulfshore Insurance. With more than 20 years of industry related experience, Sharon holds the Certified Professional Service Representative (CPSR) and the Certified Professional Insurance Woman (CPIW) designations. She is fluent in Spanish and provides her clients with trusted insurance advice and solutions.

Terri Diephouse, CPSR, CISR, CIIP, CLP

Senior Account Manager
239.430.7549 Direct
239.213.2897 Fax
tdiephouse@gulfshoreinsurance.com

Terri is a Senior Account Manager at Gulfshore Insurance. She holds the Certified Professional Service Representative (CPSR), Certified Insurance Service Representative (CISR), Certified Insurance Industry Professional (CIIP), and Certified Leadership Professional (CLP), designations along with the 20-44 Resident Personal Lines Agent’s License.  Terri is the treasurer for the Insurance Professionals of Collier County (IPCC).  She has received numerous industry awards including the 2018 Individual Achievement Award, 2017 Client Service Professional of the year award and the 2016 Rookie of the Year award for Region III of the International Association of Insurance Professionals (IAIP).  She is known for her positive attitude and ability to proactively handle customer concerns and requests.  Her attention to detail and instructional skills make her an asset to our team.  In Terri’s spare time she enjoys volunteering for the Grace Center Foundation and is always ready for exciting travel adventures.

Theresa Zinn, CPSR

Account Manager
239.659.6643 Direct
239.213.2897 Fax
tzinn@gulfshoreinsurance.com

Theresa Zinn is an Account Manager at Gulfshore Insurance. She is a Certified Professional Service Representative (CPSR) and holds the 4-40 Customer Representative license with the State of Florida.  Theresa graduated with an Associate’s degree in Business Administration from Washington State Community College. She is Vice President of the Insurance Professionals of Collier County (IPCC) and was awarded the 2016 Rookie of the Year award. Theresa is known for her outstanding customer service and attention to detail.

Wendy Bryant, ACSR

Account Executive
239.659.8890 Direct
239.213.2897 Fax
wbryant@gulfshoreinsurance.com

Wendy is an Account Executive at Gulfshore Insurance. She has more than 25 years of insurance industry experience and is a licensed Property and Casualty insurance agent. Wendy also holds the Accredited Customer Service Representative (ACSR) designation. Wendy’s years of experience and her consultative approach allow her to determine the best customized program to meet her clients’ needs. She is known for her outstanding customer service and attention to detail.

Yanira Carrasco, CPSR

Account Service Associate
239.659.8844 Direct
239.213.2819 Fax
ycarrasco@gulfshoreinsurance.com

Yanira is an Account Service Associate at Gulfshore Insurance. She holds the Florida 4-40 license and the Certified Professional Service Representative designation. Yanira has over ten years of industry related experience and is fluent in Spanish.

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Ryan Laude

Client Advisor
239.659.6641 Direct
239.213.2876 Fax
rlaude@gulfshoreinsurance.com

Ryan is a Client Advisor at Gulfshore Insurance and a trusted advisor to organizations in developing competitive, cost-effective benefit plan solutions that set employers apart from their competitors. His knowledge of funding arrangements, coupled with creative plan strategies, drive positive financial results that employers seek. Ryan is passionate about serving as a resource and advocate for his clients. He works with CFO’s and HR Directors to develop strategic plans that will achieve desired outcomes for their benefits programs. Ryan is a graduate of the University of Toledo, where he earned a degree in Business Management and Marketing.

Carmen Fortner

Account Manager
239.659.6659 Direct
239.213.2876 Fax
cfortner@gulfshoreinsurance.com

Carmen is an Account Manager at Gulfshore Insurance. She earned a bachelor’s degree in business from the University of Missouri. Carmen has over 13 years of experience in finance and customer service and has a 2-15 Health, Life, and Annuity license. She is an avid member of the Greater Naples Chamber of Commerce and an alumnus of Growing Associates in Naples (GAIN) and the Leadership Collier Foundation (LCF). Carmen is also a NexGen committee member for the Shelter for Abused Women and Children.

Elizabeth Flores, CPSR

Sr. Account Manager
239.659.8879 Direct
239.213.2876 Fax
eflores@gulfshoreinsurance.com

Elizabeth Flores is a Senior Account Manager at Gulfshore Insurance. She has five years of industry related experience and holds the Florida General Lines 2-20 license and the Florida Customer Representative 4-40 license. Elizabeth graduated from Florida Gulf Coast University with a bachelors degree in Business Administration. She is a member of the Florida Association of Insurance Agents and Co-Chair of Gulfshore’s Humanitarian Foundation as well as Gulfshore’s Wellness Committee.

Norma Miller, CLU, CEBS, HIA, HCSA

Sr. Account Executive
239.659.8862 Direct
239.213.2876 Fax
nmiller@gulfshoreinsurance.com

Norma Miller is a Senior Account Executive at Gulfshore Insurance. Norma has over 36 years of industry related experience and holds several designations including: Chartered Life Underwriter (CLU), Certified Employee Benefit Specialist (CEBS), Health Insurance Associate (HIA), and Healthcare Customer Service Associate (HCSA).  Norma graduated from Indiana University with a bachelors degree in General Studies. She has extensive knowledge in alternate funding, managing benefit programs, as well as fully insured benefits for medical and ancillary coverages.

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Sheena Jasso

Client Service Specialist
239.659.8877 Direct
239.213.2876 Fax
sjasso@gulfshoreinsurance.com

Sheena Jasso is a Client Service Specialist at Gulfshore Insurance. Sheena earned her bachelor’s degree from Colorado State University and has over 12 years of industry related experience. She is also a member of the Gulfshore Insurance Humanitarian Foundation.

Terri Markwart

Sr. Client Service Specialist
239.659.8870 Direct
239.213.2876 Fax
tmarkwart@gulfshoreinsurance.com

Terri is a Senior Client Service Specialist at Gulfshore Insurance. Prior to joining Gulfshore Insurance, Terri worked in Human Resources for 30 years. Her knowledge of current employment and labor laws is very beneficial to the department. She is also a licensed notary.

Jacquie Carter

Executive Assistant and Training Specialist
239.261.0048 Direct
239.213.2839 Fax
jcarter@gulfshoreinsurance.com

Jacquie Carter joined Gulfshore Insurance in 2003, after seven years in the biomedical field. As Executive Assistant and Training Assistant, Jacquie provides administrative support to the President and the Claims and Risk Management Department, and oversees training for all new team members. Jacquie attended California State University at Hayward and Hodges University in Naples, and is a licensed Property and Casualty agent.

Jennifer Breton

Executive Assistant
239.435.7100 Direct
239.213.7701 Fax
jbreton@gulfshoreinsurance.com

Jen is an Executive Assistant at Gulfshore Insurance, where she provides administrative support to the Executive Vice President and Management Team. She earned a degree in Business Science from Hesser College. With more than 30 years of experience, Jennifer is proficient in diverse administrative and management functions, and is known for her exceptional organization and communication skills.

Julie Steiner

AR/AP Coordinator
239.659.8868 Direct
239.213.2889 Fax
jsteiner@gulfshoreinsurance.com

Julie is our Accounts Receivable/Accounts Payable Coordinator at Gulfshore Insurance. She has over 25 years of experience in accounting and is known for her organizational skills.

Katrina Varela

Communications & Branding Specialist
239.435.7148 Direct
239.435.0596 Fax
kvarela@gulfshoreinsurance.com

Katrina Varela is the Communications and Branding Specialist at Gulfshore Insurance. Katrina assists in executing strategic brand management and marketing plans for the agency. Her experience includes creative design, brand marketing, and communications. Katrina received a Bachelor of Science in Public Relations and holds two minors in Marketing and Global Communications from Florida International University. She is the Programming Chair for Youth Leadership Collier, sits on the Young Executive Board for David Lawrence Center, and is president of our Humanitarian Foundation. Katrina also volunteers with Freedom Waters Foundation and is a 2018 graduate of Growing Associates in Naples.

Kim Scott, CPSR

Senior Accountant
239.261.3646 Direct
239.213.2889 Fax
kscott@gulfshoreinsurance.com

Kim is a Senior Accountant with Gulfshore Insurance. She holds the Certified Professional Service Representative (CPSR) designation. Kim received a Bachelor of Science degree in Business Administration and a Masters degree in Agribusiness from the University of Florida.

Luis Castro

Digital Imaging Technician
239.659.7280 Direct
239.213.2858 Fax
lcastro@gulfshoreinsurance.com

With a Computer Processing Institute degree in Computer Operations, Luis began his career at Gulfshore in 2002 as a part-time scanner. He is now a member of the Information Technology Team and is currently in charge of paperless workflow, scanning operations, property photography, as well as incoming and outgoing mail processing.

Michael Jean-Baptiste

Accountant
239.435.7153 Direct
239.213.2889 Fax
mjean-baptiste@gulfshoreinsurance.com

Michael is an Accountant at Gulfshore Insurance. Prior to joining Gulfshore Insurance Michael interned at Hill, Barth, and King, LLC during the 2015 and 2016 tax seasons giving him ample experience in the industry. Michael is a Naples native and holds a Bachelor of Science in Accounting from Florida Gulf Coast University. His ambition and team-player mindset are an asset to Gulfshore Insurance.

Olivia Norton

Office Support Associate
239.435.7116 Direct
239.435.0596 Fax
onorton@gulfshoreinsurance.com

Olivia is an Office Support Associate at Gulfshore Insurance. With over 12 years of customer service experience, she is known for her positive attitude and clear communication skills.

Sandra Hebert, CPSR, AIS

Office Support Associate
239.659.7281 Direct
239.435.0596 Fax
shebert@gulfshoreinsurance.com

Sandra joined Gulfshore Insurance in March of 2005. She is originally from Rhode Island were she worked as a receptionist for 13 years with an Independent Insurance Agency. Sandra looked forward to a more challenging career so after relocating to Naples, Florida she completed her CPSR and AIS designations. With this knowledge base, she successfully worked in our commercial lines department for 8 years. Most recently, Sandra has been utilizing her administrative skills and has transitioned back into the office support role.

Tammy Delgado

Sr. Business Development Specialist
239.435.7137 Direct
239.213.2813 Fax
tdelgado@gulfshoreinsurance.com

Having joined Gulfshore Insurance in 1998, Tammy is the Sr. Business Development Specialist at Gulfshore Insurance. In this role, she is responsible for developing new business opportunities; planning and executing sales and promotional events; and serving as a liaison for carrier relationships. She holds the Certified Professional Insurance Agent designation (CPIA) and is a member of the Gulfshore Insurance Humanitarian Foundation.

Tori Miller

Accounting Associate
239.435.7112 Direct
239.213.2889 Fax
tmiller@gulfshoreinsurance.com

Tori is an Accounting Associate at Gulfshore Insurance. She holds an Associates Degree from Heritage Institute. Having a background in childcare, Tori’s attention to detail and instructional skills make her an asset to our team.

Tracy Schilling, CPSR

Human Resources Assistant
239.659.8889 Direct
239.213.2834 Fax
tschilling@gulfshoreinsurance.com

Tracy Schilling is a Human Resources Assistant with Gulfshore Insurance. She relocated to Southwest Florida from Chicago, where she was employed with Jewel-Osco as HR-Personnel Coordinator. Tracy has strong organizational skills, and her caring attitude creates an easy rapport with employees and candidates.

Trish Nottingham

Office Support Associate
239.435.7110 Direct
239.435.0596 Fax
tnottingham@gulfshoreinsurance.com

Trish is an Office Support Associate at Gulfshore Insurance. With over 7 years of customer service experience, Trish has strong interpersonal skills and is detail oriented. Trish has a bachelor’s degree in Theatre Arts from the University of Miami.

Heather MacDougall, CHPSE

Vice President of Human Resources
239.435.7130 Direct
239.213.2834 Fax
hmacdougall@gulfshoreinsurance.com

As Vice President of Human Resources, Heather is responsible for developing and maintaining human resource strategies to attract and retain top level employees for Gulfshore Insurance. As a Certified HIPAA Privacy Security Expert (CHPSE), Heather is fully versed in the laws and requirements for HIPAA privacy and security compliance. Heather is known for her ability to address organizational goals and issues effectively and to create human resource practices that support these goals. A native Floridian, Heather received a B.A. in Sociology from the University of Florida and a M.S. in Adult Education and HR Development from Florida State University. Heather is a member of the Society for Human Resource Management (SHRM) and HR Collier, and is a 2008 graduate of the Greater Naples Chamber of Commerce GAIN program. In her spare time, Heather volunteers at Royal Palm Academy.

Holly McMaster

Controller
239.435.7128 Direct
239.213.2889 Fax
hmcmaster@gulfshoreinsurance.com

Holly McMaster is the Controller for Gulfshore Insurance. In this role she is responsible for oversight and direction of the accounting department. McMaster has more than 20 years of accounting experience in the areas of financial services, manufacturing and publishing. Holly earned her Bachelor’s degree from the University of Wisconsin – Madison and her MBA from the University of Florida – Gainesville. Holly also stays active by teaching spinning and group fitness classes.

Jim Helton

Vice President of IT
239.430.7538 Direct
239.213.2826 Fax
jhelton@gulfshoreinsurance.com

Jim Helton is the Vice President of Information Technology for Gulfshore Insurance. With more than 18 years of experience, Jim has particular expertise in the areas of systems architecture, large-scale technology operations, disaster recovery planning and implementation, and project management. Jim is known for his leadership skills and mastery of IT infrastructure. Jim started his technical career at GE, where he spent over 8 years learning enterprise IT support and process quality.

Kim Shaidle

Vice President of Communications and Branding
239.659.8893 Direct
239.435.0596 Fax
kshaidle@gulfshoreinsurance.com

Kim Shaidle is the Vice President of Communications & Branding for Gulfshore Insurance. With 15 years of marketing and communications experience, Kim develops and executes the strategic brand management and marketing plan for the agency. Her experience includes corporate communications, brand development, and marketing strategy. She received a Bachelor’s degree in Business and a Master’s degree in Marketing from the University of Florida.

Michelle Gleeson

Executive VP, COO, Partner
239.430.7539 Direct
239.213.7701 Fax
mgleeson@gulfshoreinsurance.com

Michelle’s extensive career has spanned both the for-profit and not-for-profit corporate worlds. As a key catalyst to the agency’s ongoing success, Michelle oversees the operations and finances with her exceptional business savvy and inspired ideas for success. Michelle joined Gulfshore in 2000, following 12 years of service as the Vice President and Chief Financial Officer for the Philharmonic Center for the Arts. She is a CPA, Certified Corporate Coach, holds the Property and Casualty and Life and Health insurance licenses. Michelle was named “VIP of the Year,” for 2002 by the National Association of Insurance Women of Collier County. She is a graduate of the Leadership Collier Class of 2009, and serves on the Editorial Board for the Naples Chamber Business Currents magazine.