Gulfshore Insurance > Gulfshore Blog > Business Continuity > General Guidelines for Working with Customers and Staff during the COVID‐19 Pandemic

General Guidelines for Working with Customers and Staff during the COVID‐19 PandemicBasic Precautions

  • Keep business units separate whenever possible
  • Wash your hands frequently
  • Avoid touching your eyes, nose, or mouth
  • Avoid shaking hands, hugging or other close contact
  • Cough/sneeze into a tissue or your elbow if no tissue is available
  • Stay home if you are sick
  • Wear disposable gloves when cleaning/disinfecting
  • Avoid gatherings of more than three people at work and maintain social distancing (stay up to date with CDC guidelines)
  • Avoid face to face meetings; conduct web based meetings whenever possible


Basic Staff Guidelines

  • Communicate to employees why the day‐to‐day products and/or services you provide are essential
  • Communicate and reinforce daily safety protocols
  • Allow employees to stay home if they are uncomfortable working and permit the use of paid time‐off, if available
  • Post the FFCRA notice at the workplace, or send via email or regular mail to remote employees


Landscape Customers

  • Obtain written confirmation from your customers allowing you to continue working on their property
  • Communicate, as accurately as possible, the times you plan to be on their property
  • Inform clients of the safety protocols your company has in place, including but not limited to the proximity rule of 6 feet (continue to monitor and follow up to date CDC guidelines)
  • Designate one point of onsite contact (e.g., the foreman) and ask your customers not to approach any other workers
  • Be prepared to stop work if a customer expresses any health or safety concerns


Field Staff and Supervisors

  • Train designated personnel (e.g., foreman) to answer health and safety questions from the public clearly and concisely
  • In instances where employees will be on one job site all day, encourage meeting on‐site rather than at the shop
  • When crews must report to the shop, stagger start times to maintain social distancing
  • Operate with the minimum number of employees necessary on any site
  • Do not rotate crew members to minimize interaction
  • Limit the number of crew members per truck and assign one truck that is not shared with other crews
  • If employee wishes to drive his personal vehicle to the jobsite, the personal auto minimum limit requirement is 100,000/300,000 and must provide proof of insurance (copy of insurance declaration page)
  • The use of a personal vehicle for work will require screening of their MVR and be determined an eligible driver
  • Make certain that all vehicles are well ventilated and sanitized at the end of each day
  • Always wear proper Personal Protective Equipment (PPE) and do not share
  • Store PPE in clear plastic bags and sanitize at the end of each day
  • If crew members must work in proximity to one another for heavy lifting or similar tasks, they should wear facemasks and disposable gloves
  • Being designated an essential business is a privilege, so represent your company and the industry in a professional and compassionate way as you continue to provide much‐needed products and/or services


Office and Sales Staff

  • Restrict the use of restroom facilities to office personnel only and disinfect surfaces
  • Disinfect personal workspace, including phones, keyboards and desktops daily
  • Disinfect doorknobs, push bars and cabinet pulls daily
  • Disinfect steering wheels, dashboards and car door handles daily
  • Operate with the minimum number of employees onsite and allow remote working when appropriate